PROVIDING SERVICES TO PEOPLE WITH DISABILITIES

Habitat for Humanity Prince Edward-Hastings is committed to excellence in serving all customers, donors, volunteers, employees and partners including people with disabilities and we will carry out our functions and responsibilities in the following areas:

1. Communication – We will communicate with people with disabilities in ways that take into account their disability. We will train staff and volunteers on how to interact and communicate with people with various types of disabilities.
2. Telephone services – We will provide fully accessible telephone service to our customers, donors, volunteers, employees and partners. We will offer to communicate by other means including letter mail, email or facsimile if telephone communication is not suitable to their communications needs or is not available.
3. Assistive devices – We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our employees and volunteers are trained and familiar with various assistive devices that may be used by people with disabilities while accessing our goods, support or services. We will ensure that employees and volunteers know how to use any assistive devices that may be available at our premises for those with disabilities.
4. Documentation – We will provide all written communication including invoices, charitable tax receipts, letters etc. in a format that is accessible to all of our customers, donors, volunteers, employees and partners. This may include large print, email etc. We will answer any questions about the content of any written document in person, by telephone or email.

USE OF SERVICE ANIMALS AND SUPPORT PERSONS

We are committed to welcoming people with disabilities who are accompanied by a service animal on the areas of our premises that are open to the public and other third parties. We will ensure that all staff, volunteers and others dealing with the public are trained to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Habitat for Humanity Prince Edward-Hastings’ premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

NOTICE OF TEMPORARY DISRUPTION

Habitat for Humanity Prince Edward-Hastings will provide customers, donors, volunteers, employees and partners with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and reception counters on our premises.

FEEDBACK PROCESS
The ultimate goal of Habitat for Humanity Prince Edward-Hastings is to meet and surpass public expectations while serving people with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Habitat for Humanity Prince Edward Hastings provides services to people with disabilities can be made by letter, email, facsimile, voicemail or in person. All feedback should be directed to the ReStore Manager or Executive Director. A response may be expected within 10 business days.

Executive Director – Bob Clute
ReStore Manager – Wally Zachariah
365 Bell Blvd.
Belleville, ON K8P 5H9
(613)962-7526 (phone)
(613)969-1415 (fax)
info@habitatpeh.org