Employment Opportunities

Homeownership Program Coordinator

Our Mission

Habitat for Humanity Prince Edward Hastings (HFHPEH) brings communities together to help families build strength, stability, and self-reliance.

Habitat for Humanity PEH is offering an exciting full-time opportunity for an enthusiastic team member, who is passionate about providing financial oversight and enhancing services to support new and existing homebuyers through the Habitat program.

Who You Are

  • Intrinsic integrity, leadership, clear communications, optimism, and effective inter-personal relationships, which reflects your ability to manage the occasional difficult situation and conflict.
  • A background that reflects a personal commitment to humanitarian initiatives such as Habitat’s.
  • Outstanding organizational skills enable you to effectively multi-task and achieve successful outcomes in multiple arenas at once.

Key Responsibilities

  • Manage all aspects of the HFHPEH homeownership application process, including income and credit verification processes according to HFHPEH standards and policies.
  • Oversee homebuyer completion of all pre-purchase program requirements (i.e., homeowner volunteer hours, mandatory workshops, check-in meetings, etc.)
  • Develop and conduct workshops and training sessions focused on successful transitions into new homeownership.
  • Coordinate homeowner events in collaboration with the Communications & Donor teams.
  • Manage the relationship with current homeowners to increase connection, engagement, and satisfaction, including executing and managing annual requirements.
  • Develop and oversee the loan management process for all HFHPEH programs.
  • Oversee the implementation of the communication plan for all HFHPEH clients over the year, including preparing and sending out the annual mortgage statements, performing the annual income update, and setting up new mortgages and loans.
  • Working with municipalities, province, or private sector organizations (MCAP, banks, etc.) in the administration of new or existing mortgage agreements.
  • Other duties as assigned.

Education

  • Would be an asset to have graduated from a recognized university or college in a related program (ex. B-comm), or relevant professional experience, preferably in the mortgage industry.

Experience

  • Minimum 3 years’ experience, specifically relevant administrative, customer service, fundraising or donor relations.

Knowledge, Skills, and Abilities

  • Strong people skills with focus on a collaborative work style.
  • Excellent analytical, organizational, administrative, and time management skills resulting in your ability to meet deadlines with quality results.
  • Create and maintain professional working relationships with a variety of internal and external constituents with an ability to manage the occasional conflict with finesse,
  • Multi-task and set priorities with a sense of urgency to achieve goals.
  • Proficiency working with Microsoft Office Suite of Products.
  • Possess a vehicle and valid driver’s license.
  • Acceptable criminal record check.

Work hours:

  • M-F 8am-4pm
  • This is an ON-SITE position in Belleville, ON




    JOB DESCRIPTION: RESOURCE DEVELOPMENT & COMMUNICATIONS MANAGER

    Job Title:           Resource Development & Communications Manager

    Reports to:       CEO Habitat for Humanity Prince Edward Hastings

    Income Band:   $48,000 to $60,000

    Last Updated:   January 2023

    Job Summary

    The Resource Development & Communications Manager reports directly to the Chief Executive Officer Habitat for Humanity Prince Edward Hastings (HFHPEH) and is responsible for cultivating and managing a portfolio of prospects and donors to secure donations of cash, gifts-in-kind (such as products and approved housing materials), and professional services from the prospecting stage through to stewardship, renewal, and growth. This includes fundraising opportunities, developing relationships with potential donors and corporate partners, coordination with Habitat Canada, collaboration with affiliate management and managing fundraising campaigns. By coordinating events, writing grant and donation proposals, and recruiting and leading volunteers, you will leverage your speaking, writing, and leadership abilities while moving HFHPEH closer to its financial goals.

    The Resource Development & Communications Manager plays an integral role in the implementation of HFHPEH’s Strategic Plan by managing all aspects of fundraising, marketing, and communications for the affiliate to raise brand awareness, create engagement and connection opportunities (with and for the CEO), to grow the affiliate. Occasional travel is required to meet with prospects and execute on events, as necessary.

    Attributes

    • Intrinsic integrity, leadership, clear communications, optimism, and effective inter-personal relationships.
    • A background that reflects a personal commitment to humanitarian initiatives such as Habitat’s.
    • Outstanding organizational skills enable you to effectively multi-task and achieve successful outcomes in multiple arenas at once.
    • A commitment and curiosity to enhance and evolve fundraising as well as marketing and communication strategies to contribute to the sustainability of Habitat.

     

    Key Responsibilities

    Resource (Fund) Development:

    • Manage existing fundraising programs and generate new fundraising opportunities.
    • Research and seek new grant opportunities and support grant writing and report backs.
    • Provide end-to-end donor support including donation processing, recognition, and tax receipting.
    • Generate prospects and networks throughout our service area, building a HFHPEH owned portfolio of contacts via research, networking, and other prospecting techniques through a moves management framework to track the solicitation process.
    • Steward prospects and donors, providing exceptional relationship management.
    • Deliver best-in-class marketing and fund development programs through strategic innovation that drives continuous growth of community awareness, engagement, and revenue streams.
    • Design and implement our annual direct mail and online fundraising campaigns.
    • Plan and implement Legacy and Monthly Giving programs.
    • Oversee the donor journey from acquisition to renewal and upgrade, to cultivate and increase donor’s giving and engagement.
    • Enhance institutional knowledge of trends and technologies in the marketing, communications, and fund development spaces.

    Donor Relation Activities:

    • Respond to donor, volunteer inquiries in a timely, pleasant, and accurate manner.
    • Maintain all donor and contact management records in the designated application and platform.
    • Develop and generate reports through the collection and entry of data using the designated application or platform tools, Office 365, and other software.
    • Analyze organizational needs from a donor perspective to create and communicate clear action plans that optimize results.
    • Follow up with donors to show appreciation for their contributions through thank you cards, and sponsorship activations.
    • Attend third-party events, festivals, and tradeshows, promoting our local HFHPEH affiliate.
    • Provide donor relations support for fundraising activities, capital campaigns, and events.
    • Conduct vendor research and prepare reports on recommended product, service, and technology solutions per the needs of the organization.

    Marketing & Communications:

    • Maintain, update, and continuously improve the HFHPEH website and @habitatpeh social media channels.
    • Generate content and distribute quarterly newsletters, regular blog posts, and press releases with the CEO.
    • Design and produce visuals and copy for advertising, brochure/promotional materials, projects, and campaigns.
    • Produce, administer, and analyze surveys of key stakeholder groups.
    • Either with the CEO, or independently, deliver presentations to raise awareness of HHFPEH’s role in the community and foster engagement.
    • Remain familiar with all national brand standards and ensure HFHPEH’s marketing materials are compliant with up-to-date visual requirements.
    • Manage the data collection required for communications, including beneficiary stories and photos.

    Administration Activities

    • Provide consistent feedback to management and the Board of Directors, including monthly board reports and other reports as required as well as support at fundraising activities.
    • Work with the Chief Executive Officer to establish an annual fundraising and marketing and communications budget.
    • Provide event support through tickets sales, registration, logistics, and maintaining attendance tracking.
    • Assist with the scheduling, recruitment, training, monitoring, and administration of build site, event, and ReStore volunteers.
    • Manage administrative project to create institutional memory via digitization of hard-copy documents, analysis of required documents, and creation and implementation of a proper digital file storage system and protocol.
    • Manage data entry, tax receipting and reporting via CRM software tools (for example Raiser’s Edge, Donor Perfect, Salesforce).
    • Control and manage invoices and submit to the Office Manager in a timely fashion.
    • Work cross-functionally to support and improve organisational initiatives.
    • Manage department expenses to the approved budget.
    • Support the development and implementation of policies and standard operating procedures to ensure compliance with various internal and external regulations.

    Job Qualifications

    Education

    • Bachelor’s degree in communications, business, public relations, or a related field.
    • Certificate in Fundraising, Diploma in Fundraising, or similar qualification.
    • CFRE designation is an asset.

    Experience

    • Minimum 3 years’ fundraising, sales, and marketing experience.

    Knowledge, Skills, and Abilities

    • Excellent communications (verbal/written) and problem-solving skills.
    • Ability to create and maintain good working relationships with a variety of internal and external constituents.
    • Ability to lead and motivate colleagues and volunteers.
    • Strong attention to detail – quality is key.
    • A passion for research.
    • Adept at managing tasks, planning events, and balancing priorities.
    • Ability to work independently and with supervision.
    • Competence in Microsoft Office suite and donor management systems
    • Experience writing grant proposals, press releases, and/or fundraising letters.
    • Confidence with public speaking
    • Legal or accounting experience a plus
    • Knowledge of the latest federal and provincial privacy legislation as it applies to non-profits.
    • Knowledge of Canada Revenue agency’s charitable giving tax guidelines for charitable receipting.

    Schedule

    • Monday to Friday 8:30am-4:30pm.
    • 37.5 hours per week commitment.
    • Occasional evening or weekend work required.